What is a Retrofit Assessment?

A retrofit assessment is a thorough evaluation of your home's current energy efficiency. Think of it as a check-up for your house to see how well it keeps in the heat during winter and stays cool in the summer.

Our friendly and professional assessors will visit your home to gather important information, which helps us understand how to make your home more energy-efficient.

This is the first step towards planning improvements that can save you money on your energy bills and make your home more comfortable.

What to Expect During the Assessment

• Booking an Appointment: We'll arrange a convenient time to visit your home.

• Home Visit: Our trained assessors will collect data and measurements from various parts of your home, including insulation, heating systems, windows, and doors. They might also ask you a few questions about your energy usage. You won't need to move or change anything in your home for this visit.

• External Inspection: The assessor may need to drill a small pencil-sized hole in the outside of your home to insert a small camera and check for insulation.

• Loft Inspection: If you have a loft, our assessors will conduct a head and shoulders inspection to measure the loft insulation, they won't need to go into the loft, so there's no need to clear it out.

• Assessment Report: After the visit, we'll compile a detailed report using all the data gathered on the current state of your home's energy efficiency and recommend areas for improvement. The report will be sent to your landlord and our retrofit coordinators, who will analyse the data and develop various improvement scenarios in line with their plans and budgets.

FAQs

Q: How long does the assessment take?
A: Typically, a home visit takes about 1-2 hours, depending on the size of your property.

Q: Do I need to prepare anything before the assessor arrives?
A: There's no need to prepare anything special. Our assessor will guide you through the process and work around you and your home.

Q: Will the assessment cost me anything?
A: The assessment is funded by your local authority or housing association, who have requested we survey on their behalf, so there’s no cost to you.

Q: What kind of improvements might be recommended?
A: Recommendations can include better insulation, more efficient heating systems, draught-proofing, and upgraded windows or doors. The retrofit assessment details are intended for a retrofit coordinator to develop short-, medium-, and long-term designs and plans for you home and not for the general public. If you have any questions about your property afterwards, ask your landlord what they plan.

Q: Is it safe to let an assessor into my home?
A: Yes, all our assessors are fully trained, carry identification, and follow strict industry and health and safety guidelines. If you are unsure, we advise you check with your landlord who are aware of our activity and can confirm it is genuine.

You can request a unique password or phrase for our assessor to confirm upon arrival, so you know it's the right company. Please speak to our booking team for assistance with this.